The Town’s operations on the public roads and sidewalks take precedence over all private snow operations as it is the Town’s crews who have the responsibility of ensuring emergency response (fire and ambulance services) and accessibility to all residents in the Town.
During and after a snowstorm, our snow clearing crews are out in full force clearing all Town streets and eventually they will reach your street. As this is their first priority, calling Public Works during a snowfall or immediately after a storm to find out why your street has not yet been cleared will not result in faster snow clearing service on your street.
Please understand, and this is especially true for storms that have had a particularly strong wind component, that it may take up to 24 hours after the end of a storm to clear and treat both the roads and sidewalks. Exceptionally heavy snowfalls of over 25 cm (10 inches) or back-to-back storms can extend this cleanup period to up to 48 hours after the end of a storm before snow removal is even started.
The City is not responsible for damage to plants, driveway curbs, fences or other items that have been placed within the city’s setback. This setback distance varies from street to street but can be approximately sighted along either fire hydrants or your home front lawn water line valve. You can also get the setback for your street by calling or emailing Public Works.
Damage to Town owned trees, sod and pavement will be repaired in the spring. Contact Public Works to report damage as soon as it is visible and it will be evaluated on site in the spring.
In total, the Town clears over 19 kilometres of roads and 38 kilometres of sidewalks.
There are a number of things that all residents are asked to do:
With the Town’s current comprehensive snow plan, the possibility of a street being missed is quite unlikely. What is more likely is that there has been a machine breakdown that has put a sector behind schedule and that we are in the process of catching up.
Recycling trucks are equipped with a mechanical arm. To safely lift the recycling bin:
Under no circumstance will plastic bags (including biodegradable, compostable or those made of cornstarch) be accepted in the organic waste collection. The accepted paper bags are made from all-natural materials and designed to decompose the organic waste completely into soil. They can be purchased at local grocery stores, hardware stores, pharmacies, big box outlets or at the John A. Simms Community Centre.
Yes, residents may pick up free compost from the Hodgson Field from late May to September. Quantities are limited and vary from year to year on a first come, first serve basis.
Yes, Christmas trees will be picked up free of cost by Public Works during the month of January. Please place your Christmas tree out by the curb.
The use of newspapers or paper bags is not mandatory, but it is strongly recommended for sanitary reasons.
Fill out the online form to report a damaged or missing bin or if you need a different size recycling bin.
The property owner is responsible for the sewer line in its entirety all the way to the city main.
Ensure that your mandatory backflow valve is functioning properly. Also, be cautious as to what you put into your sewer system (e.g. do not put paper towels, diapers, baby wipes, mop heads, grease or any other items that will not dissolve).