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Refund Policies

 

General Refund Policy

(All programs excluding Adult Health & Wellness, Day Camp, pre-school and youth summer programs) Refunds will only be accepted 2 weeks into the program and will only be considered upon receipt of a written request. All refunds will be subject to an administrative charge of $45.  



Health and Wellness Refund Policy

Refunds will only be considered upon receipt of a written request. Refunds requested prior to the start of the program will be subject to an administrative charge of $35. Once the program has started, refunds will be as follows: FOR ONE SESSION: First week of program: $35 plus 10%, Second week of program: 35$ plus 20%. No refund after the second week. FOR 3 SESSIONS: Any request made after 2 weeks of any session, that session will be considered completed for the purposes of the refund. A $35 administrative charge plus 10% will be deducted to the remaining session(s).



Day Camp,Pre-School and Youth Summer Programs Refund Policy

Refunds will only be considered upon receipt of a written request. Refunds requested prior to May 13th will be subject to a 20% administrative charge. Requests from May 13th prior to the start of camp will be subject to a 30% administrative charge. All requests made after the start of camp will be subject to a 35% administrative charge and will be pro-rated weekly. Once the week has begun, it is considered to have been completed.



Pool Refund Policy

Refund Policy: Only signed and dated written requests will be considered for refund. All refunds are subject to a $35 administration charge. Any refund requested after the start ofthe program, but only up to the completion of one third of said program, will be pro-rated. No refund will be issued after completion of one third of said program. Disclaimer: The Townof Montreal West is not liable for any material prejudice but not limited to, theft or loss of items by a participant or by any other person. In situations whereby any services are requireddue to an emergency, such as ambulance, the entire cost is to be covered by the participant.



Refund Policy for March Break Madness and Summer Fun Week

All refunds are subject to a $45 administration charge. *There is no refund after the Friday prior to the start of the week.


 

Refunds Due to Medical Reasons

Any refunds requested for medical reasons will be considered at any time, provided a valid doctor’s note has been provided with the written request. If granted, the refund will be pro-rated on the unused portion of the fee and a 10% administrative charge will be applied in all cases.

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